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FREQUENTLY ASKED QUESTIONS

FAQ

How can we help you?

FAQ

How can I contact Simple Mills?
4 months ago

If you'd like to get in touch, you have options! You can:

1. Fill out the form on our Contact Us page,

2. Email us at info@simplemills.com

3. Call us at 312-410-8414

Are you products gluten free?
7 months ago

Yep! Every last one of them. 

We take our gluten free status very seriously and go above and beyond the industry standards to confirm the safety of our products. All our products are naturally 100% gluten free. We also do extensive finished-product gluten testing conducted by a third-party laboratory that is an AOAC International certified lab for gluten testing and competence.

Where can I find & purchase Simple Mills products?
14 months ago

You can purchase our products on our website, and on Amazon. To find our products at a store near you, check out our store locator.

For the time being, our frostings are only available in stores. All stores are listed on our store locator, and we are adding new locations weekly.

I can't find one of your products in my local grocery store. How can I get it there?
14 months ago

While we don't have control over what stores carry specific items, our goal is to make our products as easy to find as possible. If you can't find a specific product available locally, we hope you'll help us by filling out this form and giving it to the store manager.

Where can I find nutritional information?
10 months ago

You can find all of the nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.

hd.png

What's the shelf life of a Simple Mills product?
7 months ago

Our crackers, cookies, and bars have a shelf life of 180 days (about 6 months) from production.

Our baking mixes and frostings have a shelf life of 1 year.

Because we use all natural ingredients and no artificial preservatives in our products, they have a shorter shelf life than some conventional products. 

Can I eat a product beyond the "best by" date?
10 months ago

We use all natural ingredients in our products and don't use any artificial preservatives, so we do not recommend you consume a product past the Best By date. Look for the Best By date on the top or bottom of the package.

Do you send out free coupons?
14 months ago

We don’t typically send out coupons or product, however, we do have periodic sales on our products which we announce via our newsletter and social media channels.  If you subscribe to our newsletter and/or follow us on social media, you can keep up to date with our latest news, health tips, recipes, sales and giveaways. Click here to sign up for our newsletter.

How long does shipping take?
14 months ago

If you placed an order on our website, is should be delivered within 3-10 days. Once tracking is available, you'll receive an email letting you know. If you have any questions in the meantime, feel free to contact us!

Ingredients & Dietary Questions

How can we help you?

Ingredients & Dietary Questions

Where can I find nutritional information and ingredients lists?
10 months ago

You can find all of the ingredients and nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.

Note: The nutrition facts on our baking mixes are for the dry mix only. 

hd.png

Do your products contain allergens?
14 months ago

For specific allergen information by product line, click here. 

Please note that our allergen profiles are subject to change over time. If you have a life-threatening allergy, please periodically check back to view the up-to-date allergen chart at any given time. 

All Simple Mills products comply with industry standards for allergen controls, which includes segregating allergens during ingredient storage and production, conducting full allergen cleans between production runs, and testing for allergens on manufacturing equipment before use. 

Are your products vegan?
10 months ago

The vast majority of our products are vegan or, in the case of our baking mixes, can be prepared vegan. These are the exceptions:

Farmhouse Cheddar Almond Flour Crackers
Smoky BBQ Cheddar Almond Flour Crackers
Soft Baked Cookies

In the colored box below the ingredients list, you'll find the word "Vegan" on most of our vegan products. We don't label our baking mixes vegan if they call for eggs or dairy in preparation, but the mix itself is vegan and we can tell you from experience that they are delicious when baked with vegan substitutes. If you need any suggestions for egg replacements, click here

Which products are Paleo-friendly?
6 months ago

The vast majority of our products are Paleo-friendly or, in the case of our baking mixes, can be prepared Paleo. These are the exceptions:

Farmhouse Cheddar Almond Flour Crackers

Smoky BBQ Cheddar Almond Flour Crackers

Peanut Butter Soft Baked Cookies

Chunky Peanut Butter Soft Baked Bars

Any cookies, baking mixes, and bars with chocolate chips (this includes our Brownie Mix)

Organic Frostings


In the colored box below the ingredients list, you'll find "Paleo-friendly" on any of our Paleo-friendly products. 

Are your products Kosher?
14 months ago

All of our products are Orthodox Union (OU) Kosher Certified.

Are your crackers baked or fried?
4 months ago

Our crackers are baked - never fried!

Why sunflower oil?
7 months ago

We spent a great deal of time developing our crackers -- from searching for the right ingredients, to making sure we can bake in large batches, to making sure they can last long enough on the shelf (which is tricky when using such natural ingredients) -- and we're always looking to keep improving wherever we can.

Interestingly, we spent quite a long time discussing sunflower oil as a team. The sunflower oil that we use in our crackers is organic, physically extracted, and high-oleic, meaning it is not high in omega-6 as conventional sunflower oil. The oil in the cracker never gets anywhere near its smoking point during baking, thereby preserving the high level of quality throughout the production process. If you'd like to read more into our reasoning, check out Mark Sisson's explanation on Mark's Daily Apple

Are the baking mix nutrition facts for the mix only, or for the prepared products?
14 months ago

The nutrition facts that are listed on the boxes only include the dry mix. Any added ingredients, such as eggs, oil, and other mix-ins may alter the nutritional information. 

Baking Mix Preparation Questions

How can we help you?

Baking Mix Preparation Questions

What can I use as an egg replacement?
14 months ago

There are a lot of great egg replacement options for our products! You'll just want to keep flavor in mind when choosing your substitution. 

  • You can use 1/4 cup of applesauce, mashed banana, mashed avocado, or pumpkin puree per egg
  • This recipe for flax eggs (click here to view) works well in most of our products
    • If you're making our Brownie Mix, reduce to 1.5 TBSP water + 1 TBSP flax meal per egg
  • 1/2 tsp baking soda + 1 TBSP apple cider vinegar per egg, mixed separately & added last to other mixed ingredients

**Please keep in mind that the recipes on the back of the box were created with egg in mind. Therefore replacing the egg will slightly alter the taste and texture.

Can I use a different oil than what is recommended on the box?
14 months ago

For the most part you can substitute other oils, but you should consider flavor when choosing your oils. Coconut oil, for example, has a slight coconut flavor, while olive oil lends a slightly savory flavor.

Do you have high-altitude instructions?
14 months ago

Nope, our mixes will cook the same no matter the altitude.

What can I use as a vinegar replacement?
14 months ago

You can use lemon juice in place of vinegar, using double the amount of vinegar required. 

How can I prevent the muffins from sticking to the muffin liners?
14 months ago

For best results, we recommend not using muffin liners with our products. However, you'd like to use liners, spray with oil before pouring in the batter, and cool the muffins completely on a cooling rack before removing the liners. 

FAQ

How can we help you?

Ingredients & Dietary Questions

How can we help you?

Baking Mix Preparation Questions

How can we help you?

FAQ

How can I contact Simple Mills?
4 months ago

If you'd like to get in touch, you have options! You can:

1. Fill out the form on our Contact Us page,

2. Email us at info@simplemills.com

3. Call us at 312-410-8414

Are you products gluten free?
7 months ago

Yep! Every last one of them. 

We take our gluten free status very seriously and go above and beyond the industry standards to confirm the safety of our products. All our products are naturally 100% gluten free. We also do extensive finished-product gluten testing conducted by a third-party laboratory that is an AOAC International certified lab for gluten testing and competence.

Where can I find & purchase Simple Mills products?
14 months ago

You can purchase our products on our website, and on Amazon. To find our products at a store near you, check out our store locator.

For the time being, our frostings are only available in stores. All stores are listed on our store locator, and we are adding new locations weekly.

I can't find one of your products in my local grocery store. How can I get it there?
14 months ago

While we don't have control over what stores carry specific items, our goal is to make our products as easy to find as possible. If you can't find a specific product available locally, we hope you'll help us by filling out this form and giving it to the store manager.

Where can I find nutritional information?
10 months ago

You can find all of the nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.

hd.png

What's the shelf life of a Simple Mills product?
7 months ago

Our crackers, cookies, and bars have a shelf life of 180 days (about 6 months) from production.

Our baking mixes and frostings have a shelf life of 1 year.

Because we use all natural ingredients and no artificial preservatives in our products, they have a shorter shelf life than some conventional products. 

Can I eat a product beyond the "best by" date?
10 months ago

We use all natural ingredients in our products and don't use any artificial preservatives, so we do not recommend you consume a product past the Best By date. Look for the Best By date on the top or bottom of the package.

Do you send out free coupons?
14 months ago

We don’t typically send out coupons or product, however, we do have periodic sales on our products which we announce via our newsletter and social media channels.  If you subscribe to our newsletter and/or follow us on social media, you can keep up to date with our latest news, health tips, recipes, sales and giveaways. Click here to sign up for our newsletter.

How long does shipping take?
14 months ago

If you placed an order on our website, is should be delivered within 3-10 days. Once tracking is available, you'll receive an email letting you know. If you have any questions in the meantime, feel free to contact us!

Ingredients & Dietary Questions

Where can I find nutritional information and ingredients lists?
10 months ago

You can find all of the ingredients and nutritional information for our products on our website. Just click here, then on whichever product interests you. Once you've clicked on a product, you'll see a photo of the front of the package. Below are smaller photos you can click to enlarge, including photos of the nutritional label found on the side of the box.

Note: The nutrition facts on our baking mixes are for the dry mix only. 

hd.png

Do your products contain allergens?
14 months ago

For specific allergen information by product line, click here. 

Please note that our allergen profiles are subject to change over time. If you have a life-threatening allergy, please periodically check back to view the up-to-date allergen chart at any given time. 

All Simple Mills products comply with industry standards for allergen controls, which includes segregating allergens during ingredient storage and production, conducting full allergen cleans between production runs, and testing for allergens on manufacturing equipment before use. 

Are your products vegan?
10 months ago

The vast majority of our products are vegan or, in the case of our baking mixes, can be prepared vegan. These are the exceptions:

Farmhouse Cheddar Almond Flour Crackers
Smoky BBQ Cheddar Almond Flour Crackers
Soft Baked Cookies

In the colored box below the ingredients list, you'll find the word "Vegan" on most of our vegan products. We don't label our baking mixes vegan if they call for eggs or dairy in preparation, but the mix itself is vegan and we can tell you from experience that they are delicious when baked with vegan substitutes. If you need any suggestions for egg replacements, click here

Which products are Paleo-friendly?
6 months ago

The vast majority of our products are Paleo-friendly or, in the case of our baking mixes, can be prepared Paleo. These are the exceptions:

Farmhouse Cheddar Almond Flour Crackers

Smoky BBQ Cheddar Almond Flour Crackers

Peanut Butter Soft Baked Cookies

Chunky Peanut Butter Soft Baked Bars

Any cookies, baking mixes, and bars with chocolate chips (this includes our Brownie Mix)

Organic Frostings


In the colored box below the ingredients list, you'll find "Paleo-friendly" on any of our Paleo-friendly products. 

Are your products Kosher?
14 months ago

All of our products are Orthodox Union (OU) Kosher Certified.

Are your crackers baked or fried?
4 months ago

Our crackers are baked - never fried!

Why sunflower oil?
7 months ago

We spent a great deal of time developing our crackers -- from searching for the right ingredients, to making sure we can bake in large batches, to making sure they can last long enough on the shelf (which is tricky when using such natural ingredients) -- and we're always looking to keep improving wherever we can.

Interestingly, we spent quite a long time discussing sunflower oil as a team. The sunflower oil that we use in our crackers is organic, physically extracted, and high-oleic, meaning it is not high in omega-6 as conventional sunflower oil. The oil in the cracker never gets anywhere near its smoking point during baking, thereby preserving the high level of quality throughout the production process. If you'd like to read more into our reasoning, check out Mark Sisson's explanation on Mark's Daily Apple

Are the baking mix nutrition facts for the mix only, or for the prepared products?
14 months ago

The nutrition facts that are listed on the boxes only include the dry mix. Any added ingredients, such as eggs, oil, and other mix-ins may alter the nutritional information. 

Baking Mix Preparation Questions

What can I use as an egg replacement?
14 months ago

There are a lot of great egg replacement options for our products! You'll just want to keep flavor in mind when choosing your substitution. 

  • You can use 1/4 cup of applesauce, mashed banana, mashed avocado, or pumpkin puree per egg
  • This recipe for flax eggs (click here to view) works well in most of our products
    • If you're making our Brownie Mix, reduce to 1.5 TBSP water + 1 TBSP flax meal per egg
  • 1/2 tsp baking soda + 1 TBSP apple cider vinegar per egg, mixed separately & added last to other mixed ingredients

**Please keep in mind that the recipes on the back of the box were created with egg in mind. Therefore replacing the egg will slightly alter the taste and texture.

Can I use a different oil than what is recommended on the box?
14 months ago

For the most part you can substitute other oils, but you should consider flavor when choosing your oils. Coconut oil, for example, has a slight coconut flavor, while olive oil lends a slightly savory flavor.

Do you have high-altitude instructions?
14 months ago

Nope, our mixes will cook the same no matter the altitude.

What can I use as a vinegar replacement?
14 months ago

You can use lemon juice in place of vinegar, using double the amount of vinegar required. 

How can I prevent the muffins from sticking to the muffin liners?
14 months ago

For best results, we recommend not using muffin liners with our products. However, you'd like to use liners, spray with oil before pouring in the batter, and cool the muffins completely on a cooling rack before removing the liners.